Experience Design Weekly #110 – Product Ops & Behaviour As A Network

Product Ops & Behaviour As A Network

“Confusion and clutter are the failure of design, not the attributes of information.”
Edward Tufte


Product Management vs. Product Operations: What’s the Difference?
Many lack a clear picture of product operations’ role in general. Or don’t understand how the two work together because product operations is a new and rapidly evolving discipline.

Artificial Intelligence and Chatbots—Creating Positive Experiences
Conversation design is equal parts content writing and interaction design. AI has not yet reached a level of maturity where it can spontaneously create chatbot dialogue.

Archetypes in design: understanding behaviour as a network
Archetypes as a data framework for better, faster, and more meaningful design research.

The case for using non-human personas in design
Why it is time to move beyond just designing for humans.

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