SERVICES
Service & Product Strategy
We immerse ourselves in your business and engage with your customers, employees and users to envisage optimum service experiences. This creates a strategy for the transformation of your digital services and products. Then we help you execute it.
Digital Product Design
We work collaboratively and iteratively to create brand experiences and UI design systems that ingrain excellence into your products and services. Consistency, scalability & ease of implementation guide our delivery.
Design Enablement
We enable large organisations to achieve self-efficacy. We help instil greater collaboration to support alignment and ultimately help you maintain best practices and standards long after the product and service has launched.
CASE STUDIES

THOMSONS ONLINE BENEFITS
Redefining the enterprise experience for employee pensions, benefits and rewards.
Thomson’s Online Benefits required a digital product & service design consultancy to redesign their complex pension & employee benefits platform. As software UX specialists, we designed for adaptation, flexibility & integration.
SUS were able to drive growth, reduce operational costs and support sales enablement. The impact to the business was significant, including a 20% increase in pension uptake and the company's acquisition for £250M.

CEB
Consolidating an ecosystem of products and services to stimulate innovation in their Talent Management SaaS platforms.
This global organisation had acquired a number of overlapping businesses and capabilities in the Talent Management space. SUS was engaged to create a digital strategy that consolidated their product & service offering. This included UX research and ultimately the creation of an experience language and universal UI design system.
We were re-engaged to run an innovation project in a targeted growth area for the business, this involved engaging with stakeholders all over the world to consider how we might transform the enterprise service experience in the HCM sector.

CHANNEL 4
UX & Digital Branding: Enhancing an iconic brand for a unique experience for film fans.
Channel 4 commissioned SUS to create a new cross-platform proposition for Film4.com which brought together the digital experiences for film rental, film productions & the channel. The experience included an innovative tool to support the discovery of new films.
Reinforcing their position as film editor of choice, the website was nominated for a Broadcast Digital Award in 2013.
Our Clients

Our Expertise
We help companies challenge the status quo and truly understand human behaviour.
- Customer Experience
- Employee Experience
- Candidate Experience
- Digital Strategy & Innovation
- Digital Transformation
- New Business Models
- Enterprise Experience
- Behavioural Economics & Consumer Psycology
- Design Operations & Management
- Systems Thinking