Service & Product Strategy
We immerse ourselves in your business and engage with your customers, employees and users to envisage optimum service experiences. This creates a strategy for the transformation of your digital services and products. Then we help you execute it.
Digital Product Design
We work collaboratively and iteratively to create brand experiences and UI design systems that ingrain excellence into your products and services. Consistency, scalability & ease of implementation guide our delivery.
We enable large organisations to achieve self-efficacy. We help instil greater collaboration to support alignment and ultimately help you maintain best practices and standards long after the product and service has launched.
THOMSONS ONLINE BENEFITS
Redefining the enterprise experience for employee pensions, benefits and rewards.
Thomson’s Online Benefits required a digital product & service design consultancy to redesign their complex pension & employee benefits platform. As software UX specialists, we designed for adaptation, flexibility & integration.
SUS were able to drive growth, reduce operational costs and support sales enablement. The impact to the business was significant, including a 20% increase in pension uptake and the company's acquisition for £250M.
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Consolidating an ecosystem of products and services to stimulate innovation in their Talent Management SaaS platforms.
This global organisation had acquired a number of overlapping businesses and capabilities in the Talent Management space. SUS was engaged to create a digital strategy that consolidated their product & service offering. This included UX research and ultimately the creation of an experience language and universal UI design system.
We were re-engaged to run an innovation project in a targeted growth area for the business, this involved engaging with stakeholders all over the world to consider how we might transform the enterprise service experience in the HCM sector.
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UX & Digital Branding: Enhancing an iconic brand for a unique experience for film fans.
Channel 4 commissioned SUS to create a new cross-platform proposition for Film4.com which brought together the digital experiences for film rental, film productions & the channel. The experience included an innovative tool to support the discovery of new films.
Reinforcing their position as film editor of choice, the website was nominated for a Broadcast Digital Award in 2013.
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We help companies challenge the status quo and truly understand human behaviour.
- Customer Experience
- Employee Experience
- Candidate Experience
- Digital Strategy & Innovation
- Digital Transformation
- New Business Models
- Enterprise Experience
- Behavioural Economics & Consumer Psycology
- Design Operations & Management
- Systems Thinking
Thomsons Online Benefits
James Amner - Product Director
"From the outset Super User Studio demonstrated an amazing ability to work to a tight timeframe, and developed an excellent understanding of what was needed to transform the user experience of our software. It was a pleasure to work with an organisation that was able to equal our own professionalism."
CORPORATE EXECUTIVE BOARD
Nick Hallwood - MD Talent Management Customer Platforms
"Working with SUS was very straightforward and easy. They communicated very clearly any changes to agreed schedule or scope and any resulting costs so there were no surprises. The project deliverables were met to agreed timeframes to a high standard. I would happily work with SUS again if the opportunity arose.”
Channel 4 - Film 4
Sarah Rogers - Product Manager
"Super User Studio helped us define a complicated proposition through user research and rationalisation of business requirements. They are highly professional and we're really happy with the outcome. The standard of work they have produced is excellent – they've been super organised, met every deadline and also been a real pleasure to work with. They are a major asset to the team and I look forward to continuing the working relationship.”
Pete Chapman - Technical Director
"Super User Studio quickly got to grips with our complicated requirements. They applied a high standard of professionalism throughout the project, and have delivered visual designs and concepts that exceeded our expectations.”