SUS is an experience & digital product design consultancy. We create products & services that are grounded in customer research, business insight and best practices to drive businesses forward.
We immerse ourselves in your business to envisage the optimum experience for your customers and users. This creates a strategy for the transformation of your digital products and services. Then we help you execute it.
We work collaboratively and iteratively to create user experience and UI design systems that ingrain excellence into your products and services. Consistency, scalability & ease of implementation guide our delivery.
We enable enterprise businesses to achieve self-efficacy. We help instil greater collaboration to support alignment and ultimately help you maintain best practices and standards long after the product has launched.
THOMSONS ONLINE BENEFITS
Redefining the enterprise experience for employee pensions, benefits and rewards.
Thomson’s Online Benefits required a digital service & product design agency to redesign their complex pension & employee benefits platform. As enterprise UX specialists, we designed for adaptation, flexibility & integration.
SUS were able to drive growth, reduce operational costs and support sales enablement. The impact to the business was significant, including a 20% increase in pension uptake and the company's acquisition.
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Consolidating an ecosystem of products and services to stimulate innovation in their Talent Management SaaS platforms.
This global organisation had acquired a number of overlapping businesses and capabilities in the Talent Management space. SUS was engaged to create a digital strategy that consolidated their product & service offering. This included UX research and ultimately the creation of an experience language and universal UI design system.
We were re-engaged to run an innovation project in a targeted growth area for the business, this involved engaging with stakeholders all over the world to consider how we might transform the enterprise user experience in the HCM sector.
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Improving visual design standards and creating a UI design system to enhance brand perception and support growth.
SUS helped Vuelio breathe new life into a legacy, backend framework. Working closely across product, development, content and marketing functions, we delivered a new visual identity and responsive UI design system that worked with their existing framework.
This enabled them to create a more intuitive architecture, rapidly enhance brand perception and support sales enablement without having to design from the ground-up.
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Thomsons Online Benefits
James Amner - Product Director
"From the outset Super User Studio demonstrated an amazing ability to work to a tight timeframe, and developed an excellent understanding of what was needed to transform the user experience of our software. It was a pleasure to work with an organisation that was able to equal our own professionalism."
CORPORATE EXECUTIVE BOARD
Nick Hallwood - MD Talent Management Customer Platforms
"Working with SUS was very straightforward and easy. They communicated very clearly any changes to agreed schedule or scope and any resulting costs so there were no surprises. The project deliverables were met to agreed timeframes to a high standard. I would happily work with SUS again if the opportunity arose.”
Channel 4 - Film 4
Sarah Rogers - Product Manager
"Super User Studio helped us define a complicated proposition through user research and rationalisation of business requirements. They are highly professional and we're really happy with the outcome. The standard of work they have produced is excellent – they've been super organised, met every deadline and also been a real pleasure to work with. They are a major asset to the team and I look forward to continuing the working relationship.”
Pete Chapman - Technical Director
"Super User Studio quickly got to grips with our complicated requirements. They applied a high standard of professionalism throughout the project, and have delivered visual designs and concepts that exceeded our expectations.”