Service, UX and UI design

Putting people first.

We help our clients achieve digital excellence.

Our service design specialists place your people at the heart of what they do to create valuable and innovative digital experiences.

Product & UX Strategy

Combining top-down & bottom-up collaborative approaches, we help you envisage how you can transform your digital product & service experiences.


  • Digital product discovery
  • Cross-functional stakeholder engagement
  • Service analysis & blueprinting
  • Value proposition design
  • Ethnographic research
  • Product & Market analysis/auditing
  • Competitor/Best of Breed review
  • Vision & Road-mapping


    • Organisational alignment & focus
    • Deeper insight & visualisation of customer/client/end user problems
    • Improved awareness of current exemplars of best practice & future market expectations
    • Proposition visualisation
    • Product & service re-conceptualisation
    • Clear strategy/roadmap for the transformation of products & services

    Digital Product Design

    SUS offers a holistic design service; from consolidating enterprise software solutions or services, right down to the creation of brand enriched design systems. Consistency, scalability and the highest design standards drive our delivery.


    • User story mapping
    • Architecture mapping - across services, products, platforms, workflows
    • Mapping the optimum experience
    • Design sprints
    • Rapid Prototyping
    • Usability testing
    • Digital brand identity & system
    • Establishing your experience design language
    • UI design systems


      • Simplification of your experience, product & service offering
      • Co-designed solutions to enhance organisational adoption
      • Increase brand perception and the lifetime value of your customers
      • Improve operational efficiency and reduce costs
      • Free-up time to innovate and focus less on BAU tasks
      • Ramp-up your competitive advantage
      • Support cultural change
      • Increase business growth and value - functional and financial

      Design Enablement

      Our design specialists work with you to raise the bar in design standards within your organisation; your people, products & services. This delivers lasting value and a positive return on your investment.


      • Cross-functional collaborative workshops
      • Design studios & training
      • Seeding your experience language & design system
      • Consultancy on building your UX team
      • Consultancy on UX team workflow, processes, procedures, tools
      • Supporting your talent acquisition


      • Design enablement & self-efficacy
      • Establish best practices and standards
      • Create an environment that supports growth
      • Instil design thinking practices
      • Future proof your company

      Want to add value fast?

      We have a range of starter service packages to help you benchmark, innovate and add value to your product & service

      Read more about our starter service packages

      Sector ExperIence

      We've designed experiences across a wide number of industries and sectors

      • HR/HCM
      • Fintech
      • Hybrid IT
      • Public Relations
      • Broadcasting
      • Social Care
      • Pharma
      • Analytics
      • Power & Energy
      • Publishing