Service, UX and UI design

Putting people first.

We help our clients achieve digital excellence.

Our service design specialists place your people at the heart of what they do to create valuable and innovative digital experiences.




Experience transformation

Combining top-down & bottom-up approaches, we help you envisage how you can transform your service experience and realise the true potential of your brand.

Activity

  • Cross-functional stakeholder engagement
  • Service & experience analysis
  • Customer/client/user recruitment & research
  • Platform/product review
  • Competitor/Best of Breed review
  • Vision communication

Value

  • Organisational alignment & focus
  • Deeper insight & visualisation of customer/client/end user problems
  • Improved awareness of current exemplars of best practice & future market expectations
  • Proposition visualisation
  • Product & service re-conceptualisation
  • Clear strategy



Digital Product Design

SUS offers a holistic design service; from consolidating enterprise software solutions or services, right down to the creation of brand enriched design systems. Consistency, scalability and the highest design standards drive our delivery.

Activity

  • Architecture mapping - across services, products, platforms, workflows
  • Mapping the optimum experience
  • Collaborative workshops & sketching
  • Wireframing
  • Prototyping
  • Digital Brand Identity & System
  • Establishing your experience design language
  • UI design systems

Value

  • Simplification of your experience, product & service offering
  • Co-designed solutions to enhance organisational adoption
  • Increase brand perception and the lifetime value of your customers
  • Improve operational efficiency and reduce costs
  • Free-up time to innovate and focus less on BAU tasks
  • Ramp-up your competitive advantage
  • Support cultural change
  • Increase business growth and value - functional and financial

 




Design Enablement

Our design specialists work with you to raise the bar in design standards within your organisation; your people, products & services. This delivers lasting value and a positive return on your investment.

Activity

  • Cross-functional collaborative workshops
  • Design studios & training
  • Handing over the experience language & design system
  • Consultancy on building your UX team
  • Consultancy on UX team workflow, processes, procedures, tools
  • Supporting your talent acquisition

Value

  • Design enablement & self-efficacy
  • Establish best practices and standards
  • Create an environment that supports growth
  • Instil design thinking practices
  • Future proof your company



Sector ExperIence

We've designed experiences across a wide number of industries and sectors

  • HR/HCM
  • Fintech
  • Hybrid IT
  • Public Relations
  • Broadcasting
  • Social Care
  • Pharma
  • Analytics
  • Power & Energy
  • Publishing